Returns & Exchanges

At Smith Teamaker, we strive for perfection in every cup, but if your order doesn't meet your expectations, we are here to help. Due to the perishable nature of our tea, we offer a 30-day window for returns on accessories and unopened tea products.

1

Initiate Your Request

Contact our hospitality team via email with your order number and the reason for your return to receive a return authorization.

2

Pack Your Items

Carefully place the unused items in their original packaging to ensure they are protected during transit back to our Portland atelier.

3

Ship the Package

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing